Quality definition

Quality

Quality is a measure of excellence and the product or service provided is free of any defects, deficiencies, and significant differences from the expected product or service. This is by adhering to a set of measurable, verifiable and agreed standards to satisfy all customer requirements Or users. The ISO standard defines quality as a set of attributes and characteristics of a particular product or service that makes it capable of meeting the needs of customers, whether expressed explicitly or implicitly. In this article, we will talk about quality.

 What is quality?

 The concept of quality has been mainstreamed to include all units of the organization from management to quality of materials received, quality of production, quality of employees, quality of inspection departments, warehouses where products are kept, Post-supply. It is noted that the organization of quality in the organization is through the follow-up of certain mechanisms and written systems, to be determined for each department in the enterprise, in order to control and ensure the quality, these systems and mechanisms are: quality planning. Quality assurance. Quality control. Continuous development.


Quality Pillars Philippe Crosby has set four basic pillars of quality:

quality definition: that is, conforming to product requirements.

Quality system: by putting it in a way that prevents it from making mistakes.

Standard performance in quality: which must be completely free of defects.

Quality measurement: which is through the examination of nonconformity.


Product Quality Dimensions David Garvin has set a range of dimensions that speak about quality and when to be achieved in a way that leads to consumer satisfaction. These dimensions are:

Performance: which means the ability of the product to perform the required or expected tasks.

Reliability: The maximum time the product is valid for use.

Durability: It means the carrying capacity of the product or the maximum duration in which the product can live.

SOA or usability: which means how easy it is to repair the product and return it to the state it was in with the need to take into account both the financial cost,For reform.

Aesthetics: the elegance and attractiveness of the product.

Product Features: This means that you can add jobs in a way that increases the sophistication and modernity of the product.

Product reputation: which depends on the reputation of the manufacturer in the first place.

Compliance with standards: The extent to which the company complies with the required specifications of the factory or institution.